These are the terms and conditions on which My Treats supply products to you, whether in store or by phone, via our websites and via our mobile, tablet or other applications and through third party ordering system. Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference. By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order. If you have any questions relating to these terms and conditions please contact My Treats on the contact details given on our website.


Subject to minimum delivery spends; Stores offer a delivery service to certain prescribed areas to ensure that our products are at their best when they reach your door. If you live outside a prescribed delivery area, you will not be able to have our products delivered to your door although you may collect any products you order from our Store. For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels and they carry less than £10 cash.


You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts. If you place an order via our Sites, you will be presented with confirmation on your screen that your order has been received and accepted by us. Your contract with the store is only formed when you have been presented with this confirmation. If you place an order in a Store, your contract will be formed when you receive your receipt of purchase.


All products are subject to availability. In most cases, we will offer an alternative for any out-of-stock item. We use nuts in some of our products and some ingredients are produced in factories that handle nuts and some ice creams contain nuts. For full ingredient lists, nutritional and allergen information please contact store directly before placing order. Stores are busy working environments and there is a risk of cross-contamination. If you have an allergy we kindly ask that you do not order online. Instead, please telephone Store and inform your order-taker at the Store directly in full of your allergies. We do have a number of options available for vegetarians which are indicated on our menus, however please note that we do not have a dedicated preparation or cooking area in our stores for vegetarian food. If you are a vegetarian please inform your order-taker who will do their best to ensure that any risk of cross-contamination with your order is minimised. Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may contain stones. Some products may have been previously frozen. The images of our products contained on our menus and Sites are for illustrative purposes only. We try our hardest to be consistent, at times.


We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather and traffic conditions may occasionally prevent us from achieving this. We will do our best to fulfil your order by the dynamic delivery and collection times displayed to you. However, these timings are estimates only and we do not guarantee the accuracy of the dynamic delivery and collection timer. This means that you won’t be entitled to cancel your order or claim compensation if your order isn’t fulfilled by the dynamic delivery or collection time displayed. Should you be unsatisfied with your order you can contact us. Delivery charges may apply, please ask in store for details


You have the right to cancel an order by telephoning the Store up until either: a. in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or b. in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order. If you wish to cancel an order after food has been used to start preparing it, you may, at the My Treats sole discretion, be charged the full price of the order and no refund will be due to you. In the unfortunate circumstance that the My Treats needs to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation. You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.


Prices are as quoted on our menus, Sites and in store and may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT. Delivery price may be different. Admin and delivery charges may also be added to the delivery price.

All offers and promotions are subject to the specific and the general terms and conditions below: 1. All offers are subject to availability. 2. Each offer is standalone and cannot be used in conjunction with any other offer. 3. Offer cannot be used retrospectively and must be used or mentioned at the time of ordering to apply. 4. Student, NHS or any other discount is not available with any other offer. 5. Any personal data that we collect as part of any offer will be processed in accordance with applicable UK data protection legislation and our Privacy Policy. 6. Please mention the relevant offer or promotion when ordering. 7. Some offers may only be available via delivery or collection – to find out please see the specific offer T&Cs in question. In respect of offers that are available via delivery, stores may apply minimum delivery spends. 8. My Treats reserves the right to refuse or withdraw any offer at any time without prior written notice. 9. My Treats reserves the right to alter or amend these terms and conditions and any other conditions applicable to an offer or promotion at any time. 10. My Treats decision is final and binding in all matters relating to any offer or promotion and no correspondence will be entered into in this regard.


Soft play area is for toddlers only and this is the responsibility of the parents to look after their children while playing in soft area or anywhere else in the restaurant.


If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim. However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you, us and the Franchisee at the time of your purchase. We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We, do not exclude or limit our liability for: a. death or personal injury caused by our negligence; b. fraud or fraudulent misrepresentation; or c. any liability which cannot legally be limited or excluded.


Applicable laws require that some of the information or communications we send to you should be in writing. When using the Sites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Sites. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.


We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.


No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.


Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.